FAQ - Frequently Asked Questions
Welcome to Dedicated’s excellent FAQ! Here you'll find answers to the most common questions. Wondering about shipping terms or want to know our returns policy? Look no further! If you still can't find what you're looking for, send us an email, we're happy to help!
I did not receive an order confirmation.
If you didn't receive an order confirmation when you placed your order, check your spam and campaign inbox if the confirmation ended up there.
If you didn't find it in your inbox or the spam inbox, please contact us and we will help you.
How do I return a product?
Read more about returns and complaints Here.
Do you ship to my country?
Very likely, we ship to most countries in the world, just use the dropdown at the checkout to find your country.
How much do I pay for shipping?
The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country, and we offer free shipping on bigger orders as stated below:
Free shipping on orders above:
Sweden – 500 SEK
Denmark – 600 DKK
Norway – 1000 NOK
UK – 70 GBP
Germany - 70 EUR
Europe – 100 EUR
Global – 150 USD
How is my order shipped?
All orders are shipped with FedEx Economy.
Can I track my order?
Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel.
When do I receive my order?
We dispatch all orders within 24 hrs on working days. Holidays and bank holidays might affect this time. When the order is shipped you receive a shipping confirmation e-mail. From when the order is shipped it should take 2-7 working days depending on where in the world you live. If it takes longer, please contact us and we’ll have a look at what might have happened.
Accepted payment methods?
We accept card payments with MasterCard and VISA or payment via PayPal. Residents within Sweden are also offered the option to pay by invoice through our partner Klarna. Please see Klarna’s home page for more information.
What currency do I pay in?
The currencies used are EUR, USD, GBP, SEK, DKK and NOK. The currency is chosen automatically depending on your shipping country.
Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.
Customers from Norway will pay 25% VAT directly to Dedicated on all orders up to 3000 NOK.
Dedicated will declare the VAT directly to the Norwegian government.
No custom fees on these orders (up to 3000 NOK) will be issued.
Dedicateds VOEC number is 2054736.
Can you send my order as a gift for customs purposes?
No. The purchase price needs to be stated correctly on our parcels. If an item is on sale we will declare the sale price and not the original retail price.
Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order.
Did my order go through?
An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add firstname.lastname@example.org to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!
How do I use a voucher code?
The voucher code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted.
My order is missing.
Contact us and we will sort it out for you.
Some pieces are missing from my order.
If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it.
What is your returns policy?
You have the right to cancel your purchase within a period of 30 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.
I cannot find the style, color or size I’m looking for.
The colors and sizes available in the online shop reflect what we currently have in stock at the moment. We might re-stock popular products, or have them available in some of our stores, contact us and we’ll have a look.
Do you print pattern matching?
No, we do not print pattern matching. It would be too much of a waste of material and environmental harm to match all patterns exactly the same. Due to this, there might be a difference in placement of details in the pattern between the product you see on the website and the product you receive. Every garment is for that reason one of a kind.
How do I find the right size?
There is a size chart on each product page with body measurements.
I have a question/doubt on the GOTS certification of a product.
Contact us via e-mail with the subject "GOTS Claim" if you have any questions or doubts about our GOTS certification. Add any picture or relevant information, and our CSR Manager will handle your request.