Frequently Asked Questions - Payment

Welcome to Dedicated’s FAQ! Here you'll find answers to the most common questions regarding Payment. If you still can't find what you're looking for, send us an email, we're happy to help!

Accepted payment methods?

We accept card payments with MasterCard and VISA or payment via PayPal. Residents within Sweden, Denmark, Finland & Norway are also offered the option to pay by invoice through our partner Klarna. Please see Klarna’s home page for more information.

What currency do I pay in?

The currencies used are EUR, USD, GBP, SEK, DKK and NOK. The currency is chosen automatically depending on your shipping country.

How much do I pay for shipping?

The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country, and we offer free shipping on bigger orders as stated below:

Free Service Point shipping on orders above:
Sweden – 499 SEK
Denmark – 600 DKK
Norway – 1000 NOK
UK – 70 GBP
Germany - 70 EUR
Europe – 100 EUR
Global – 150 USD

Home deliveries are not included.

How do I pay with a voucher code?

The voucher code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted.

The item I purchased is now on sale, can I have money back?

No. The prices stated on the website at moment of purchase is the price that applies. When finalizing your order, you accept the price.

Do I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

Customers from Norway will pay 25% VAT directly to Dedicated on all orders up to 3000 NOK.
Dedicated will declare the VAT directly to the Norwegian government.
No custom fees on these orders (up to 3000 NOK) will be issued.

Dedicateds VOEC number is 2054736.

Fees for non accepted deliveries on orders shipped to the United Kingdom

Orders shipped to the UK that are being declined at delivery due to additional costs for importing goods from outside UK will be issued with a fee of £135.

This is to cover all costs the order will be issued with when being returned to us.
* Shipping costs
* Return shipping costs
* Import cost
* Export cost
* Expense allowance
* VAT and custom charges