Returns


You have the right to return a product and get a full refund within 30 days from receiving the goods. This also includes swimwear, as long as hangtags and hygien protection still is attached to the item.
We are unable to take back products that have been processed, damaged or used. We do not accept returns of purchased gift cards.

If a return label is needed please contact us here and we send you one per email. Please attach your order number in the email.

Please note that it is the customer that pays for the return, and that the return fee is deducted from the refund of your order.

Find the return cost from your country Here.

If you send your return without a label from us, we recommend that you send your return back with tracking. We are not able to refund non received returns.

Upon return, it may take up to 7 business days for the money to be in your account. In the event of misdelivery or claim, Dedicated stands for return postage.

DEDICATED can not refund an amount higher than the amount of the original order.

Returns from outside EU must be marked as a return and with the actual value of the returned goods, to be cleared in Swedish customs.

Please make sure to send your return back to the same warehouse that it was shipped from.
German and Austrian orders shall be returned to Germany, and orders from rest of the world shall be returned to Sweden. The addresses can be found at the bottom of this page.

Download the return form for German/Austrian orders here

Download the return form for orders from the rest of the world here

Non accepted deliveries


Non accepted deliveries that are being sent back to DEDICATED is not a legitimate return. If you do not accept your order upon delivery, you will be charged a cost of minimum 30€/30$/30£ for administration and return shipping. If you no longer wish for your products, you need to accept the delivery and personally send it back, to be able to get a refund for your order.

Exchanges


Unfortunately we do not offer exchanges online. What you can do is to return the product you do not want and place a new order on the product and size you want instead. This is because we can not guarantee the stocking of the product and size you wish to change to when your return arrives at our warehouse.

Complaints


If you discover a manufacturing defect, the goods can be claimed against a valid receipt or payment statement. Product damaged due to wear is not considered to be defective.
We will replace the incorrect product with a new one, subject to availability. If the product happens to be out of stock, you are entitled to a full refund including shipping and return costs.
Always contact us first with a picture off the item and your order number and, after our acceptance, return the defective item to our address below. In case of misdelivery or complaint, Dedicated stands for return postage.
Please n note that DEDICATED can not refund an amount higher than the original order.

Do you have any questions or concerns?


If you have questions about your product or your purchase, please call or email us and we will help you. Swedish law is applied, according to the right of reclamation and returns. See Konsumentverkets homepage for more information (here). Please contact us by e-mail or use the chat function in the bottom right corner. Our customer service is available all weekdays between 9-5, with lunch break 12-1, central European time.

Return adresses:


For German and Austrian orders.

Dedicated - goodlabels GmbH
c/o Beckmann Systemlogistik GmbH
Standort Köln-Lövenich
Dieselstr. 2
50859 Köln
Germany



For orders from rest of the world.

Merchworld AB / DEDICATED
Tenggrenstorpsvägen 15a
462 56 Vänersborg
SWEDEN