Returns from non EU countries

You have the right to return a product and get a full refund within 30 days from receiving the goods.

This also includes swimwear, as long as hangtags and hygien protection still is attached to the item.
We are unable to take back products that have been processed, damaged or used.
If you added a donation to One Tree Planted when checking out your order, and then returning your order, will the donation not be refunded. All donations are final and are not refundable.

We do not accept returns of purchased gift cards.

Return adress
Merchworld AB / DEDICATED
Tenggrenstorpsvägen 15a
462 56 Vänersborg
SWEDEN

Before returning your order, please fill in the return form that came with your order. If you don't have a return form, please download one below.
Return form

When returning an order from a non EU country, you must place three copies of the invoice in a plastic AWB pouch, visible on the outside of the return packaging. This is to guarantee clearance in customs.

If you need a copy of your invoice, please contact us here

DEDICATED does not take responsibility for any returns, where this has not been followed and does not take responsibility for any unforeseen expenses.

How to to return an order shipped with DHL, UPS or FedEx

Pack the items together with the filled in return form in a box. Put the return label on the box, and leave it with your closest parcel shop.

If a new return label is needed

If a return label is needed please contact us and we will help you.

How much does a return cost?

The return cost varies depending on which country you are returning from.
See the return cost from your country here.
Returns due to a claim is free of charge.

Can I choose to return my order with another service than the ones you are providing?

Yes. But if you do, DEDICATED take no responsibility in the return, until it arrives back to us. If you choose another service, we recommend that you ship it back traceable. No cost will be deducted from your refund if you prepay your own return.

Return adress
Merchworld AB / DEDICATED
Tenggrenstorpsvägen 15a
462 56 Vänersborg
SWEDEN

If you choose to return with another carrier, we still recommend you to reach out to us for the right documents to for custom clearance.

Non accepted deliveries

Non accepted deliveries that are being sent back to DEDICATED is not a legitimate return. If you do not accept your order upon delivery, or don't pick it up at the parcel shop within the told time frame, you will be charged a cost for administration costs and return shipping.

Cost for Norway; 299 NOK
Cost for US; $130
Cost for UK; £135
Cost for Switzerland; €30

This cost may be higher depending on the value of your order, and which country your are ordering to.