Frequently Asked Questions - Claims & Returns

Welcome to Dedicated’s FAQ! Here you'll find answers to the most common questions regarding Claims and returns. If you still can't find what you're looking for, send us an email, we're happy to help!

Read more about returns and complaints Here.

What is your returns policy?

You have the right to return a product and get a full refund within 30 days from receiving the goods. This also includes swimwear, as long as hangtags and hygien protection still is attached to the item.
We are unable to take back products that have been processed, damaged or used. We do not accept returns of purchased gift cards. Unidentified returns may not be eligible for a refund and we are not able to refund non received returns.

How to make a return

It’s easy to return your item if it’s not quite what you wanted. Just follow these steps:
1. Click on the link Here.
2. Enter your email and order number, and then select the item you want to return
3. Select the “return” tab at the top

4. Select the reason(s) for your return
5. Review your return and click “save”

6. Choose your preferred return shipping option
7. Complete the return

8. You will get the return shipping instructions in a separate email.

How much does it cost to return an item?

The return cost depends on which country you are returning your order from.
Find the return cost from your country here.
Please note that these costs covers returns up to 3kgs, for returns above that weight, please contact us and we will calculate the return cost for you.

Can I change size on an item?

If you would like to change the size of your item, please click here to proceed and you will be directed to our service for exchanges. Please follow the steps and don't forget to choose the exchange tab at the top.

Please note the following:
* We offer one (1) free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs.
* We’re unable to accept returns beyond the 30 days of your receipt and anything sent to us after 30 days may be rejected and returned back to you.
* When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

If you need help with your exchange, please email [email protected] for assistance.

Store Credit

When returning an item, you, as a customer, can choose ‘store credit’ as the refund option.

Your store credit is based on the return amount + 10% and can be used on our website for your next purchase.
When you select store credit as the refund option, we will send a separate email to you. In the email, you’ll find a personal code that you can use for your next purchase.

Your store credit is valid for one year from the return date and can not be refunded.

I didn't pick up my order and now it has been sent back, can you send it again?

We can not send it out again. Your order will be refunded, with a deduction for shipping and handling costs. If you wish for your roder to be sent out again, please put down a new order.

How do I return my order from a non EU country?

When returning an order from a non EU country, you must place three copies of the invoice in a plastic AWB pouch, visible on the outside of the return packaging. This is to guarantee clearance in customs.

If you need a copy of your invoice, please contact us here

DEDICATED do not take responsibility for any returns, where this has not been followed and do not take responsibility for any unforeseen expenses.

Is it a must to return an order/item with a return label issued by you?

No, it is not a must. But, if you send your return without a label from us, we recommend that you send your return back with tracking. We are not able to refund non received returns.

To where do I return my order?

Please make sure to send your return back to the same warehouse that it was shipped from.
German and Austrian orders shall be returned to Germany, and orders from rest of the world shall be returned to Sweden. The addresses can be found at the bottom of this page.

Download the return form for German/Austrian orders here

Download the return form for orders from the rest of the world here

Return adresses:

For German and Austrian orders.

Dedicated - goodlabels GmbH
c/o Beckmann Systemlogistik GmbH
Standort Köln-Lövenich
Dieselstr. 2
50859 Köln

For orders from rest of the world.

Merchworld AB / DEDICATED
Tenggrenstorpsvägen 15a
462 56 Vänersborg